Contact

Your appointments are very important to Studio 77, it is reserved especially for you, we understand that  sometimes

schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

 

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY:

 

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that  appointment time, and clients on our waiting list miss the opportunity  to receive services. Our appointments are confirmed 48 hours in advance  because we know how easy it is to forget an appointment you booked  months ago.  Since the services are reserved for you personally, a  Cancellation fee will apply. We require a credit card to have on file at the time of booking.

 

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

 

- “NO SHOWS” will be charged 100% of the reserved service amount. 

 

- Appointments made within the 24 hour period and need to cancel, the  client then must cancel within 4 hours of appointment

time or will  result in a charge equal to 50% of the reserved service amount.

 

- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.  50%  of your multiple services may be charged to your credit card to reserve the appointment 

 

**Please know that our hairstylists are contract laborers, their cancellation policy may differ from our spa staff**

​

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our One Fine Day team members’ schedules filled, thus better serving or other clients.

Thank You,
Studio 77 Staff

​

RETURN POLICY

Hair Care and Skin Care products can be EXCHANGED or RETURNED within 30 days from date of purchase.

NO RETURNS OR EXCHANGES WILL BE HONORED AFTER 30 DAYS.

Jane Iredale Make Up is only EXCHANGABLE within 30 days of purchase date. NO RETURNS are allowed.

​

ALL HAIR TOOLS ARE FINAL SALE PRODUCTS.

NO REFUNDS ON GIFT CERTIFICATES.

THANK YOU FOR YOUR CONTINUED BUSINESS.