Your appointments are very important to Studio 77, it is reserved especially for you, we understand that sometimes
schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY:
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. We require a credit card to have on file at the time of booking.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment
time or will result in a charge equal to 50% of the reserved service amount.
- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment
**Please know that our hairstylists are contract laborers, their cancellation policy may differ from our spa staff**
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our One Fine Day team members’ schedules filled, thus better serving or other clients.
Studio 77 Staff
Hair Care and Skin Care products can be EXCHANGED or RETURNED within 30 days from date of purchase.
NO RETURNS OR EXCHANGES WILL BE HONORED AFTER 30 DAYS.
Jane Iredale Make Up is only EXCHANGABLE within 30 days of purchase date. NO RETURNS are allowed.
ALL HAIR TOOLS ARE FINAL SALE PRODUCTS.
NO REFUNDS ON GIFT CERTIFICATES.
THANK YOU FOR YOUR CONTINUED BUSINESS.